Returns & Exchange Policy

Please let us know your reasons for returns and/or exchange requirements within 2 weeks of receiving the order.

If you need a size exchange, we’d happily arrange for that depending on availability.

If you need to return a product or exchange it for another, we’re happy to arrange for that too.

We request you to return the products in their original packaging along with the BAGS and PAPER TAGS intact.

Please note that we will NOT accept returns of products that have been used, laundered or customer damaged.

Please note that we do NOT accept returns or refunds for items on sale or been purchased offline. Sale items are applicable for exchange.

We offer Reverse pick up facility to the customer, chargeable at INR 200 to be borne by the customer. In case of refunds the amount credited back would be after the deduction of INR 200, and the same will be applied as COD for the exchange product. 

To start your return process, send an email to gorillawearindia23@gmail.com with complete details of your order and items being returned. Please refer to your invoice or the email that you received with the order. You can also contact us on Whatsapp at  +91 8448446908 for any assistance.

Please allow up to 5 working days for exchanges/refunds to be processed once we receive them.

For order returns, we’ll credit your balance in your bank account within a week of receiving the products back from you.

Cancellations
We call every customer once we have received their orders for confirmation. You can cancel or modify your order via call. 

Missing Parcels
Make sure you fill in your correct and complete address when ordering from us.We cannot accept responsibility for the wrong address being used with an order.

Email us at gorillawearindia23@gmail.com if your clothes do not arrive and we’ll get in touch with our courier company to track down the package.