1. Privacy Policy

Who we are
Our website address is: http://www.gorillawear.in
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics
Who we share your data with
We do not share your information with any third-parties.

How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data Visitor comments may be checked through an automated spam detection service.

Your contact information We do not share this information with any third-party ever. If you sign up for promotional emails we will be notifying you along with other subscribers. You can always opt out of these subscriptions.

Additional information Write to us for additional information on the below questions.

How we protect your data
What data breach procedures we have in place
What third parties we receive data from
What automated decision making and/or profiling we do with user data
Industry regulatory disclosure requirements

2. Returns & Refunds

Returns
Please let us know your reasons for returns and/or exchange requirements within 2 weeks of receiving the order.

If you need a size exchange, we’d happily arrange for that depending on availability.

If you need to return a product or exchange it for another, we’re happy to arrange for that too.

We request you to return the products in their original packaging along with the BAGS and PAPER TAGS intact.

Please note that we will NOT accept returns of products that have been used, laundered or customer damaged.

Please note that we do NOT accept returns or refunds for items on sale or been purchased offline.

The cost of delivery for returns/refunds is not refundable, but we will gladly cover the cost of delivering replacement items to you if it’s within India.

Unfortunately, we cannot offer the same terms to international customers and shipping charges would apply for order exchanges.

To start your return process, go to send an email to orders@gorillawear.in with complete details of your order and items being returned. Please refer to your invoice or the email that you received with the order.

Please allow up to 5 working days for exchanges/refunds to be processed once we receive them.

For order returns, we’ll credit your original payment method within a week of receiving the products back from you.

Cancellations
If you’d like to cancel your order, please send us an email at orders@gorillawear.in within 24 hours and we’ll sort it out. Easy breezy.

Missing Parcels
Make sure you fill in your correct address when ordering from us.

We cannot accept responsibility for the wrong address being used with an order.

Email us if your clothes do not arrive and we’ll get in touch with our courier company to track down the package.